Q: When will my order ship?

A: For in stock items, all orders placed before 12PM EST ship same day.


Q: I had an issue with my order, who do I talk to?

A: Either call hBARSCI at 585-360-2295 or email us at oanb@hbarsci.com.


Q: I placed an order prior to August 1st, 2019 and need help with it.

A: While we no longer have any visibility to those orders from MyBrands, we can work to assist you with any issues.  We'll work with Once Again to get it taken care of.


Q: Where did my old account go?

A: This website is entirely new with a different company, hBARSCI.  Unfortunately, we did not receive customer accounts from the previous company, MyBrands.  We can work with you to restore your previous distribution status and discounts.  Please contact us at oanb@hbarsci.com.