Consumer FAQ

Almond

How are your almonds pasteurized?
All USA almonds must be pasteurized according to the FDA.  We use a flash/steam pasteurization process, no PPO is used.
Why did the name of the raw almond butter change to Lightly Toasted
Why is the almond butter runny?
The moisture level of the almonds are to low.  Since the pasturizing law came into effect it has changed the makeup of the almonds and has made the drying process more difficult.  There is nothing wrong with the product.

Cashew

No questions currently available.

General

Any thoughts of producing any raw products?
No, there are way too many risks to our consumers that we are not willing to take while producing raw products. An example: Salmonella.
Are your nut and seed butters roasted with oils?
We do not use oils while roasting our nut and seed butters, they are all dry roasted.
Are your products Gluten Free?
Yes
Do your suppliers use any pesticides, sprays or solutions of any kind on your raw nuts and seeds?
We buy our nuts and seeds from shellers who buy them from hundreds of growers.  Therefore if you are concerned about pesticides we recommend that you buy Organic butters.
If there are not preservatives in your products how do they stay fresh?
Our jars are sealed properly and we use very high quality ingredients.
Is the salt you use Iodized?
Yes
What does it mean traces of other nuts?
In the last 20 years or so, the incidence of food allergies has increased significantly.  While we do a really good job of making sure our products are separated, there is still a small risk of cross contamination; therefore, we recommend that any person with a health threatening allergy avoid our nut butter products.
What is the difference between Organic and Natural?
The term “natural” has no clear definition but often is used when simple easily understood ingredients are combined to create a recipe.  Organic foods have been certified that no pesticides were used in the process.  The term “organic” when applied to food can only be used if the food meets all the requirements of the Organic Food Act that was passed by Congress in the early 90’s.  Organic covers all aspects of growing a crop including the use of compost, natural fertilizers, and synthetic fertilizers. Restriction in the use of non-approved chemicals is part of the required routine.  Processing facilities such as ours must keep organic ingredients in a storage area that does not have chemicals or other pesticides.  Certification of farms and processors is required at least once a year or more.
What products are Kosher certified and by whom?
All of our products are Kosher certified by the Va’ad Hakashrus of Buffalo, NY
Why is there oil at the top of the jar?
Oil separation is a natural occurrence. Peanuts, cashews, almonds, sesame seeds, and sunflower seeds all have oil separation that may occur after they are ground into butter.  All of these nut/seeds contain from 50% to 60% naturally occurring oil.  The oil is lighter than the ground nuts or seeds so the oil floats to the top. 
The national brand peanut butters do not separate because they use hydrogenated oil to stop separation. All hydrogenated oil contains trans-fats.  If the actual level of trans-fats is below .50 the product label may read zero trans-fats.  Specifically, the rule for trans fats are less than 0.50 may be declared as zero on the product label.  What this means is that your typical nut butter product may declare zero trans fats, but actually contains up to and including .49 trans fats.  Once Again Nut Butters have no trans fats, whatsoever, so enjoy!
Can we get a copy of the Organic Certification?
Certifications can be viewed here
Whom do I contact with new product requests?
Whom do I contact with product quality concerns?
Whom do I contact with questions about payment?
Whom do I contact with questions about pricing?
Whom do I contact with questions about short, delayed or damaged shipments?

Honey

Do The flowers that the Bees use for your honey have pesticides sprayed on them?
All honeys in the USA with the exception of Hawaii, are now natural, there are no more certified organic honeys in the USA.  This is because bees fly within a 5 mile radius of the hives and pesticides are used on neighboring crops and fields that bees pollinate.  Therefore, our natural local honeys are not organic.  Our organic honey is from Central and South American rain forests where pesticides are not an issue. 
How do you read the date on the honey jars?
It is a reverse Julian code.  First is a letter which represents the year produced and then is a number, which if read backwards is the day of year.  Example: O521.  O=2015, 521=125th day of that year.
How long is my honey good for?
We give honey a 2 year shelf life.

Peanut

Do you test for Aflatoxin?
Aflatoxin is a chemical created by mold.  Some molds are beneficial; such as penicillin. Some molds make food have a wonderful taste such as cheese; and some molds can be dangerous i.e. the aflatoxin mold.  Cooking does not destroy aflatoxin.  Aflatoxin can occur in peanuts, nuts, dried fruit, corn, and other grains.  Only peanuts are tested multiple times by the USDA.  Samples are drawn and tested by the USDA at harvest and again after shelling.  Peanuts and peanut butter are perhaps the safest of foods to consume if you are concerned about aflatoxin. We make sure that all of our peanuts are tested for aflatoxin before we purchase them.  But we don't just rely on that data alone; we also test our peanut butter for aflatoxin after it is produced.  Our almonds and cashews are also tested twice for aflatoxin.  

Sunflower

What type of sugar is used in your Org. Sunflower butter?
Organic Sugar Cane

Tahini

Are the sesame seeds hulled?  How is this done?
Our sesame seeds are hulled, which means that the shells are taken off.  The hulls are taken off in a processing plant and are mechanically hulled as opposed to a brine water process.
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